FAQs

What is Rozu made with?

Each Rōzu drink is bottled with two simple ingredients: 100% organic pure floral essence and sparkling mineral water. Crisp, refreshing and luxurious our drinks are bottled spa experiences to be savored whenever you need a moment of calm.

How is rose water made?

Rose water is made by distilling the Bulgarian Rosa Damascena—a unique rose most famously grown in the Rose Valley of Bulgaria. This region has a particular blend of climate, soil, and geographic shape unmatched throughout the world.

The mild winters, balmy springs, and abundant morning dew of the Rose Valley combine to facilitate a horticultural wonder that stands alone among the 7,000 varieties of roses worldwide.

How long until I receive my order?

Order processing typically takes 1-2 business days. Please allow 2-7 days after the order is processed to receive your order. Shipping times may be delayed in certain locations due to COVID-19.  We provide a tracking number with each order so that you may track your order in real time.

Do you accept returns?

In light of COVID-19, to protect the safety of our customers, staff, and others, we no longer accept returns.  Please email us at orders@drinkrozu.com if there's any concern about your order.  We will be happy to work with you and do our best to resolve your issue.  

If you purchased Route Shipping Insurance, please contact Route at https://claims.route.com/ to file a claim.

Do you ship internationally?

We currently only ship within the U.S. Please sign up for our mailing list to be notified when Rōzu becomes available internationally.

Are your ingredients sustainably sourced?

Each of our ingredients is sustainably sourced from Bulgaria, France, Hawaii, and Japan.  Our packaging is made from 100% recyclable materials.

Can I recycle your packaging?

Absolutely! Our packaging is made from 100% recyclable materials.

Where can I buy Rōzu?

You can buy Rōzu beverages directly through this website and in-store from select retail partners.

How do I open the Rōzu 6-pack?

To separate your Rōzu from its 100% recyclable pink cover, just grab one, twist, and pull downward!  It should pop right off!

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